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Restorative Practice

Restorative Practices are a series of processes that support positive resolutions to conflict between two or more individuals, while upholding the dignity of all.

The process promotes understanding, empathy, respect, honesty, and accountability. Restorative Practice can take place in any setting and in many forms (depending on the seriousness of the issue and the severity of harm). Some processes precede wrongdoing and proactively build relationships and a sense of community.  

Restorative Practices maintain that those in conflict must be involved in the process of resolution. Understanding, learning and practicing the restorative process assists in the development of the skills to resolve conflict. 



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The restorative approach brings together all those who have a stake in the incident and focuses first on recognising the harm that wrongdoing or conflict cause to people and relationships.

Questions include:  

• What happened?  

• What harm has been done, to whom? and  

• What can be done to address the harm, and to avoid it in the future?  

Secondly, the person responsible for the harm is encouraged to face up to the consequences of their 

behaviour through questions that allow the person harmed to share their experience of the wrongdoing and have their say in any possible solutions:


Questions include:  

• What did you think when you realised what had happened?  

• What impact has this incident had on you and others?  

• What has been the hardest thing for you?  

• What do you think needs to happen to make things right?  

All restorative conversations – whether formal or informal, draw from these questions. 


Let's Start a Conversation

West End, Brisbane, Australia

0418 278 195

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